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Google Docs help, from editing to troubleshooting.
Practical help for loading, editing, formatting, sharing, comments, saving, offline use and school-wide Google Docs troubleshooting.
What do you need help with?
Loading, speed & saving
Fix Docs that will not load, feel slow, appear blank or fail to save.
↓Editing & collaboration
Resolve editing, formatting, comments and suggestion-mode problems.
↓Sharing & permissions
Set the right access and diagnose school permission problems.
↓Versions, offline & print
Recover older work, use Docs offline and print classroom documents correctly.
↓Sign-in, browser & device
Diagnose Google account, browser, cache and shared-device problems.
↓Diagnose & escalate
Identify the scope of the problem and prepare it for IT or administrator support.
↓Start with the guide closest to your problem.
Loading, speed & saving
Start here when Google Docs will not open properly, feels unusually slow, appears blank or is not saving changes as expected.
Editing & collaboration
Use these guides when teachers or students cannot edit a document, formatting looks wrong, or comments and suggestions are not appearing correctly.
Sharing & permissions
Use these guides when someone has the wrong level of access to a Doc or when a broader school permission policy may be causing the problem.
Versions, offline & print
Recover earlier document versions, keep working when connectivity is unstable, and prepare Docs for reliable classroom printing.
Sign-in, browser & device
These guides help when the Docs problem may actually be caused by the Google account, browser, cache, school device or shared-computer environment.
Diagnose & escalate
Use these guides when the first fixes do not solve the problem and you need to identify its scope, collect useful evidence or escalate it correctly.
Check these first.
These quick checks usually tell you whether the problem is with the document, the account, the browser or the school environment.
Confirm that the teacher or student is signed in with the correct school Google account.
Check whether the user has Viewer, Commenter or Editor access to the document.
Try the same Doc in another browser or on another device before changing document settings.
Check whether the issue affects one document, one user, several users or the whole school.
Still having trouble with Google Docs?
Send us what is happening, who is affected, the document issue and any error message you can see.