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Google Slides help, from presenting to troubleshooting.
Practical help for loading, presenting, images, videos, layouts, sharing, offline use, exporting, recovery and school-wide Google Slides troubleshooting.
What do you need help with?
Browse Google Slides guides by problem.
Loading, speed & crashes
Fix presentations that will not load, become slow, freeze or crash.
↓Media, layouts & content
Resolve images, videos, fonts, layouts, animations and embedded content.
↓Sharing & permissions
Set view or edit access correctly and diagnose school permission problems.
↓Presenting, offline & recovery
Present reliably, export correctly and recover an older presentation.
↓Sign-in, browser & device
Diagnose account, browser, cache, device and shared-computer issues.
↓Diagnose & escalate
Identify the scope of the problem and prepare it for IT or administrator support.
↓Start with the guide closest to your problem.
Loading, speed & crashes
Start here when Google Slides will not load, becomes slow during a lesson, or repeatedly freezes or crashes.
Media, layouts & content
Use these guides when images or video disappear, fonts or layouts look wrong, or classroom content needs to be embedded or linked correctly.
Sharing & permissions
Start here when someone cannot view or edit a presentation, or when school Workspace policies appear to be blocking access.
Presenting, offline & recovery
Use these guides to present when connectivity is unreliable, resolve printing or export problems, and restore an older presentation version.
Sign-in, browser & device
These guides help when the Slides problem may actually be caused by the Google account, browser, cache, school device or shared-computer environment.
Diagnose & escalate
Use these guides when the first fixes do not solve the issue and you need to identify its scope, collect evidence or escalate it correctly.
Check these first.
These quick checks usually tell you whether the issue is with the presentation, account, browser, media or school environment.
Confirm that the teacher or student is signed in with the correct school Google account.
Check whether the issue appears in edit mode, presentation mode, or both.
If images or video are involved, confirm that the media is still accessible and has not been moved.
Try the presentation in another browser or device to separate a file problem from a device problem.
Still having trouble with Google Slides?
Send us what happened, whether it occurs while editing or presenting, and any error message you can see.