For years, institutions were told that buying the latest technology would transform teaching.
A projector became an interactive board. The board became an interactive flat panel. Software was added. Devices were distributed. A product demonstration was called training.
Yet the teacher often returned to PDFs and videos. Support calls increased. An expensive interactive display slowly became a brighter blackboard.
The hardware was not always the problem. The missing link was adoption.
That insight changed the direction of our work. We decided that our responsibility could not end when a box was delivered or an installation was signed off.
Technology should make teaching, training and collaboration easier. If it adds confusion or extra work, the project is not complete.