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For school IT administrators

Technical guidance for the systems behind the classroom.

Diagnose Google Workspace, Windows, Microsoft Office, school networks and interactive displays. Find practical guides for device management, update failures, shared systems, technical escalation and IT knowledge workflows.

Browse by responsibility

What are you trying to diagnose or manage?

Browse technical guides for school IT teams.

8 guides
Google Workspace

Accounts & Workspace diagnosis

Diagnose sign-in, permissions, browsers, shared devices and school-wide Workspace problems.

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9 guides
Windows & Office

Updates, repair & installation

Work through failed updates, repair tools, Windows services and Office installation problems.

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4 guides
Infrastructure

Networks & shared devices

Investigate filtering, proxy behaviour, school networks and shared classroom computers.

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9 guides
Displays & devices

Configure classroom panels

Identify panels, configure EDLA, manage permissions, firmware and myViewBoard Manager.

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7 guides
AI for IT

Build better IT knowledge workflows

Use Gemini, Gemini Notebook and Gems for documentation, support and repeatable IT workflows.

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3 guides
Escalation

Collect evidence & escalate

Capture useful technical information before involving Google, Microsoft or another support team.

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IT administrator guides

Start with the system closest to the problem.

Guides available

Accounts & Google Workspace diagnosis

Diagnose account, browser, permissions, performance and device issues before deciding whether a Workspace problem is local or school-wide.

Sign-in How to Troubleshoot Google Sign-In Problems for Teachers and Students → Diagnosis How to Tell Whether a Google Workspace Problem Is User, Device, or School-Wide → Permissions How to Troubleshoot Google Workspace Permission Problems in Schools → Browser How to Check Browser Issues Affecting Google Drive, Docs, Classroom, or Slides → Cache How to Clear Cache Safely When Google Workspace Tools Are Not Working → Shared devices How to Use Google Workspace Tools on Shared School Devices → First response What to Check First When a Teacher Says Google Workspace Is Not Working → Performance What to Do If Google Workspace Is Slow on a School Device →

Windows & Office troubleshooting

Work through Windows Update failures, repair components and services, then handle common Microsoft Office update and installation problems.

Windows repair How to Use DISM and SFC to Repair Windows Update Problems → Windows Update Windows Update Troubleshooting: Common Fixes for School Devices → Stuck update What to Do If Windows Update Is Stuck at 0%, 51%, or 100% → Update failure What to Do If a Windows Update Keeps Failing → Services How to Restart Windows Update Services → Update cache How to Clear the Windows Update Cache Safely → Office update Office Update Troubleshooting: What to Do When Office Will Not Update → Office install How to Fix Office Installation Error Messages → Update management Best Practices for Managing Windows and Office Updates in Schools →

Networks & shared devices

Use these guides when a problem appears to be linked to the school network, web filtering, shared computers or shared classroom panels.

School network Why Windows Updates Fail on School Networks → Proxy & firewall How Proxy, Firewall, or Web Filtering Can Block Windows Updates → Shared PCs How to Troubleshoot Update Problems on Shared School Computers → Shared panels Google on Shared Classroom Panels: Best Practices for Schools →

Interactive displays & device management

Configure ViewSonic panels, manage EDLA permissions and firmware, and prepare classroom displays for reliable school use.

Identification How to Identify a ViewSonic Panel Model Number → Planning ViewBoard Model Comparison for School IT Teams → First setup First-Time Setup Checklist for Classroom Panels → EDLA Google EDLA Setup Guide for New Panels → Multi-user How to Enable Multi-User Switcher on EDLA Panels → Permissions Device Owner Permission Explained for EDLA Panels → Advanced settings How to Enable Developer Options on a ViewSonic Panel → Firmware How to Update ViewSonic Panel Firmware → Device management How to Add a Panel to myViewBoard Manager →

AI & IT knowledge workflows

Use AI to organise technical knowledge, turn troubleshooting notes into reusable guidance and create repeatable support workflows.

Gemini Practical Gemini Use Cases for School IT Admins → Gemini Notebook How School IT Admins Can Use NotebookLM to Organize Technical Knowledge → Workflow How to Build a Repeatable AI Workflow for School IT Teams → Gems How School IT Admins Can Use Gems for Helpdesk and Documentation Tasks → Documentation A Workflow for Turning IT Troubleshooting Notes into School Knowledge Articles → IT content system How to Build an AI Content System for School IT Admins Across Multiple Schools → AI adoption How School IT Teams Can Introduce Gemini Without Overcomplicating It →

Escalation & evidence

Collect enough information to make the next support conversation useful instead of starting the investigation again from the beginning.

Google Workspace What IT Teams Should Collect Before Escalating a Google Workspace Issue → Google escalation When to Escalate a Google Workspace Issue to School IT or Google Admin Support → Windows & Office What IT Teams Should Collect Before Escalating a Windows or Office Update Issue →
Before deeper troubleshooting

Establish the scope first.

Good troubleshooting starts by identifying whether the failure belongs to the user, device, application, network or wider school environment.

1

Confirm whether the issue affects one user, one device, one classroom or multiple users across the school.

2

Record the exact error message, error code, device model, operating system and application version where relevant.

3

Check whether account policies, proxy settings, firewall rules, web filtering or device-management settings could be controlling the behaviour.

4

Before making a wider change, test the proposed fix on a limited number of devices and keep a record of what was changed.

Need a second pair of technical eyes?

Send us the affected system, device or application, the scope of the issue, exact error details and the troubleshooting already completed.

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