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Office help for schools, from updates to installation.
Practical support for Microsoft Office and Microsoft 365 Apps on school computers. Troubleshoot updates, failed downloads, installation errors and deployment problems.
What do you need help with?
Check for Office updates
Check whether Microsoft Office has updates waiting to install.
↓Office will not update
Start here when Office updates fail or do not complete normally.
↓Download & installation problems
Fix Office downloads and installation error messages.
↓Use the offline installer
Use the Office offline installer when the normal installation fails.
↓Plan & manage updates
Decide when to install updates and manage them across school devices.
↓Collect the right information
Gather useful technical evidence before escalating an Office issue.
↓Start with the guide closest to the problem.
Check for Office updates
Start here when you want to confirm whether Office is current or an update is waiting to be installed.
Office will not update
Use these guides when Office does not update normally or you need a quick troubleshooting sequence.
Download & installation problems
Use these guides when Office will not download, installation stops or an installation error message appears.
Use the offline installer
Use this option when the normal Office installation method repeatedly fails or cannot complete correctly.
Plan & manage updates
Use these guides when school IT teams need to manage update timing and avoid unnecessary disruption across devices.
Escalate an unresolved issue
Collect the information a support team will need before an unresolved Office update or installation problem is escalated.
Check these first.
These simple checks help narrow an Office update or installation problem before deeper troubleshooting begins.
Confirm which Office or Microsoft 365 Apps version is installed on the computer.
Check whether the problem is affecting one computer or several school devices.
Record the exact installation or update error message before changing settings.
On school-managed devices, confirm whether Office updates are controlled centrally by the IT team.
Still having trouble with Microsoft Office?
Send us the Office version, device details, the error message and the steps you have already tried.